BETA

The Human-Centric Compass

Understand and improve how human-centered your services and initiatives really are.

This tool combines a structured self-assessment with an AI assistant to support reflection, dialogue, and better decision making.

It helps you design services around real user needs, not organisational structures.

Human-centred governance is about developing services that work in real life. Across organisations, over time, and for everyone.

Start your self-assessment Ask questions about human-centered services

Two ways to get started: Take the self-assessment for a structured review, or use the AI assistant to explore concepts, get examples, or clarify questions.

Built on research and best practice

This tool is based on leading international work on human-centred digital transformation, including OECD recommendations and Nordic research and practice.

3 key dimensions to succeed with human-centered transformation

Human-centred governance:: Setting direction, priorities, and collaboration across organisations.
Human-centred services:: Designing services around real-life situations and user needs.
Innovation and reform:: Enabling continuous improvement and new ways of working.

8 principles to foster a human-centered approach

1.Put human needs at the centre
2.Communicate clearly
3.Give people a seamless experience
4.Ask once and re-use
5.Be efficient and predictable
6.Ensure inclusiveness — leave no one behind
7.Think ahead and work proactively
8.Safeguard privacy and transparency

What you'll get

Assess your service

Get a structured overview of how human-centred your service or initiative is.

Identify gaps

Discover strengths and areas where improvement is recommended.

Support better decisions

Use the assessment results to guide discussions, prioritisation, and next steps.